Our Fresh Flowers Guarantee and Hassle-Free Returns in Walthamstow

Returns, Refunds & Complaints at Florist Walthamstow

As your trusted local Walthamstow florist, Florist Walthamstow is dedicated to delivering only the freshest and most beautiful blooms to households and businesses in our community. We pride ourselves on our Fresh Flowers Guarantee, ensuring your floral gift arrives in perfect condition and stays vibrant for as long as possible. If, for any reason, you’re not satisfied with your order, please read on to learn about our returns, refunds, and complaints procedures.

Fresh Flowers Guarantee for Walthamstow

We guarantee the freshness of all flowers delivered within Walthamstow. Every bouquet is hand-selected and carefully prepared by our experienced team to ensure flowers arrive in their prime. For most arrangements, we expect the flowers to look fresh for a minimum of 5 days, provided they receive proper care according to our included flower care tips.

Damaged-On-Arrival Policy

We take great pride in our packaging and delivery, but on rare occasions, flowers may be damaged in transit. If your order arrives visibly damaged, wilted, or not as described, please contact us on the same day of delivery or within 24 hours. We kindly ask that you provide a clear photograph of the arrangement showing the issue. This helps us address your concern promptly and improve our service for the entire Walthamstow community.

Freshness Window

Our freshness window guarantees that your flowers will remain lively and beautiful for at least 5 days from delivery. If you notice any significant loss of freshness or premature wilting within this period, provided they have been cared for according to our guidelines, let us know promptly. We’re committed to investigating and resolving any issues so you receive the quality you expect from a trusted Walthamstow florist.

Refund and Replacement Options

If your bouquet or arrangement arrives damaged, fails to meet our description, or does not stay fresh within our 5-day guarantee, we offer two flexible solutions:

• Replacement: We will be happy to send a fresh bouquet or replacement flowers to the original address at the earliest opportunity, free of charge.
• Refund: If you prefer, we can issue a full or partial refund to your original payment method, depending on the nature of the issue. We’ll discuss this option with you to ensure your full satisfaction.

All returns and refunds are processed quickly, reflecting our commitment to customer happiness in Walthamstow and beyond.

Complaints Process

We aim for 100% satisfaction, but if you have further concerns or complaints, please reach out to our team as soon as possible. Include your order details and a clear description of the issue. A senior member of our Walthamstow team will review your complaint thoroughly and provide a personal response within 48 hours. Should further action be required, you’ll be kept informed at every stage until the matter is resolved to your satisfaction.

Your Trusted Walthamstow Flower Partner

Florist Walthamstow is committed to serving local households and businesses with care, transparency, and reliability. Our returns, refunds and complaints process is designed to give you complete peace of mind when choosing us for your floral needs. Thank you for supporting your local florist and giving us the opportunity to brighten your special moments with our fresh flowers guarantee in Walthamstow.