These Terms & Conditions set forth the guidelines and legal agreement between you – the customer – and Florist Walthamstow (“we”, “us”, “our”) regarding the purchase, delivery, and receipt of flowers and related products through our website. By placing an order with Florist Walthamstow for flower delivery in Walthamstow or the surrounding areas, you accept and agree to abide by these Terms & Conditions. Please review the following sections carefully before completing any purchase.
These Terms & Conditions apply to all orders placed for online flower delivery services in Walthamstow and neighbouring areas. Whether ordering flowers for yourself or for delivery to someone else, you agree that these terms form a binding legal contract. Florist Walthamstow reserves the right to update or change these Terms & Conditions from time to time to reflect changes in our processes, legal requirements, or business needs. The version displayed at the time your order is placed will apply to your order.
1. Product Selection
Browse our curated range of floral arrangements online. Each product description includes images, key flower varieties, seasonal availability, and an indicative price. Please note that flower types and availability may vary depending on season or supplier stock, but we strive to match your selections as closely as possible.
2. Placing Your Order
Add your chosen floral arrangements or products to your online shopping basket. You will then proceed to the checkout process, where you are required to provide accurate details, including bouquet preferences, recipient details, delivery addresses, and your requested delivery date (where applicable). Please review all order details carefully before submitting your request, as you are responsible for ensuring correctness.
3. Order Confirmation
Upon completing checkout, we will acknowledge receipt of your order with an automated confirmation message. This acknowledgment does not yet constitute acceptance of your order. Orders are accepted and binding only once a dispatch confirmation is sent and your payment is successfully received.
4. Acceptance & Changes
We reserve the right to reject or cancel any order for reasons including, but not limited to, unavailability of flowers or delivery constraints in your area. In such cases, we will contact you promptly to offer alternatives or arrange a refund.
1. Pricing
All prices for flower delivery in Walthamstow and surrounding areas are stated in Pounds Sterling (GBP, £) and are inclusive of VAT, unless otherwise noted. Delivery charges will be displayed separately at checkout based on the recipient’s delivery location and any premium delivery options selected.
2. Payment Methods
Payment for your order must be made in full at the time of purchase through one of our accepted payment methods, which may include credit or debit cards, or other secure checkout solutions available on our website. Orders are processed only after payment is confirmed.
3. Payment Security
Our website employs secure payment gateways and encryption to safeguard your payment information. Payment data is processed in accordance with relevant data protection legislation, and we do not store your full card details at any time.
1. Delivery Area
We offer flower delivery services throughout Walthamstow and selected nearby localities. If you are unsure whether your desired delivery address is serviced, please review our delivery information page before ordering. Orders outside our coverage area may be cancelled and refunded.
2. Delivery Times
We aim to deliver on your requested date, but please note that specific delivery times cannot be guaranteed due to logistical factors. Same-day or next-day delivery may be available for orders placed before specified cut-off times; otherwise, delivery will occur on the next available date.
3. Delivery Requirements
It is your responsibility to ensure that accurate recipient details, delivery addresses, and contact numbers are provided. In the event the recipient is not present at the time of delivery, we will attempt to leave the flowers with a neighbour, in a safe location, or re-deliver as appropriate. Delivery is deemed complete in such circumstances. We are not liable for failed deliveries resulting from incorrect address details or recipients being unavailable.
1. Right to Cancel
As most flower arrangements are prepared to order and are perishable, you may cancel or amend your order up to 24 hours before the scheduled delivery date. To cancel or change your order, please contact us promptly with your name, order details, and reason for cancellation, allowing sufficient time for adjustments.
2. After Dispatch
If your flowers or gifts have already been prepared, dispatched, or delivered, cancellation may not always be possible, particularly for perishable items. In those cases, requests will be reviewed at our sole discretion and may be subject to deductions for incurred costs.
3. Refunds
If your order is cancelled in accordance with these terms, a full or partial refund will be processed to your original method of payment within a reasonable timeframe. Refunds may take several business days to be reflected depending on your banking provider.
1. Perishable Nature
Fresh flower bouquets and arrangements are perishable and cannot usually be returned once delivered, except where there is a fault with the product or it does not match the description provided at the time of purchase.
2. Damaged or Faulty Products
If you receive flowers or related products that are damaged or substandard, please notify us within 24 hours of delivery. Photographic evidence may be required to aid our investigation. Where appropriate, we will provide a replacement product or a refund as per your statutory rights.
3. Product Substitution
While we strive to deliver exactly as shown in our online catalogue for orders placed in Walthamstow, seasonal changes or supply issues may require substitutions. In such cases, items of equal or greater value and similar style will be supplied. Where possible, we will inform you of significant changes before dispatch.
1. Providing Accurate Information
You are responsible for providing accurate delivery addresses, recipient details, and any special instructions during the order process. We cannot be held responsible for issues or delays resulting from inaccurate or incomplete information.
2. Compliance with Terms
By ordering flowers or products from Florist Walthamstow, you warrant that you are at least 18 years old and legally capable of entering into a binding contract. You agree not to use our website, services, or products for any unlawful or fraudulent purpose.
1. Exclusions and Limitations
Florist Walthamstow’s liability for loss or damage related to your order is strictly limited to the purchase price paid. To the fullest extent permitted by UK law, we exclude liability for indirect or consequential losses, any delays outside our reasonable control (such as adverse weather conditions), and for delivery issues arising from inaccurate delivery details provided by you.
2. Force Majeure
We are not liable for failure to perform, or delay in performance of, any of our obligations under these terms due to events outside our reasonable control, including epidemics, natural disasters, supplier issues, or transport disruptions.
All images, product descriptions, logos, and written content on our website are the intellectual property of Florist Walthamstow or our licensors. They may not be reproduced, copied, or used for any commercial purpose without express written consent.
We collect and handle personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Your data is used only to process orders, deliver products, and communicate regarding your flower delivery in Walthamstow and the surrounding areas. Please review our privacy policy for more details about how your data is stored and protected.
These Terms & Conditions, and any disputes or claims arising from them, are governed by and construed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction to resolve any disputes in connection with these terms, except where local law requires otherwise.
1. Severability
If any provision of these Terms & Conditions is held by a competent authority to be invalid or unenforceable, it shall be severed, and the remaining provisions will continue to be valid and enforceable.
2. Waiver
The failure of Florist Walthamstow to enforce any provisions of these Terms & Conditions shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance.
These Terms & Conditions apply to all flower delivery orders placed by customers residing in Walthamstow and across surrounding areas serviced by Florist Walthamstow. Please ensure you have read and understood these terms before ordering. Your legal rights, including those under the Consumer Rights Act 2015, remain unaffected.
Should you have questions regarding your flower delivery order or require clarification of these Terms & Conditions, please refer to our website's help section or get in touch via the contact options provided there. We are committed to providing a positive experience for all customers in Walthamstow and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walthamstow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walthamstow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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